Understanding the Service Ecosystem

“Understanding the Service Ecosystem” is based on the assumption that organizations are “complex” as well as complicated, that they function as “complex adaptive systems.” Larry Solow, co-founder of Complexity Space Consulting, will introduce “the Complexity Space,” a suite of tools that enables organizations to assess, prioritize, and influence how they provide service based on the organizational patterns of their ecosystem.

Presenter: Lawrence (Larry) Solow

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