admin Webinars Micklewright, Mike, Webinar
Many industries including services, medical, biotech, semiconductor, manufacturing, etc. have tried to apply Lean approaches. To do so, successful companies have come to understand the underpinnings of Lean, including its fundamental principles and the type of organizational culture required for success. Mike Micklewright will explore these and other must know secrets in successfully adapting Lean […]
admin Webinars Masahiro Ito, Webinar
An innovative approach that combines correlation coefficient and the Kano model, with a hint of Pareto analysis for highly effective understanding of Voice Of the Customer, which determines key satisfaction drivers out of methodically and comprehensively deconstructed data of customer expectations. This approach also enables analysis results to be expeditiously and successfully turned into actionable […]
How much of your organization’s potential is wasted as a result of poor data quality, conflicting metrics, and decisions based on gut feel? Even in well-managed, global companies, the failure to measure what matters can lead to unintended consequences. To keep measurement systems up to date, managers should conduct annual reviews to ensure they are […]
admin Webinars Joseph De Feo, Webinar
If there’s anything that every quality crisis has taught us, it’s that when quality is not put first and foremost, some very serious, damaging and far-reaching consequences are sure to follow. Recent issues such as the BP oil spill, safety concerns in the auto industry, and the controversy over airport security scanners have illustrated the […]