Competitive Advantage Newsletter – Summer 2018
The latest edition of the Competitive Advantage Newsletter is now available! SQD_Competitive-Advantage-Summer-2018
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Competitive Advantage Newsletter – February 2017
admin News CMMI, Competitive Advantage, Elizabeth Keim, Joseph A. DeFeo, Newsletter
Thank you for being a member of the ASQ Service Quality Division. The Winter 2017 issue of Competitive Advantage is now available! Featured Articles: Back to Basics in Customer Service Elizabeth, M. Keim Build Quality With CMMI: Take your organization to the next level CMMI Institute How Can We Perform Better? Developing A Systems Perspective Dr. Joseph […]
ASQ Service Quality Newsletter – Summer 2016
admin News 2016, ASQ SQD, Competitive Advantage, Newsletter, Summer, Updates
Thank you for being a member of the ASQ Service Quality Division. The New Issue of the Competitive Advantage Newsletter is Now Available! The Summer 2016 issue of Competitive Advantage is now available! Don’t miss the articles “Common Customer Experience Pitfalls” by Friedemann Lutz and “Enough Six Sigma to be Dangerous” by Eddie Perez-Ruberte […]