SQBOK Tools Glossary

Welcome to the Service Quality Glossary. Below are a list of terms pertaining the Service Quality. By clicking on a term, you will be taken to the appropriate page. Term specific pages provide examples and instructions on how to apply the specific service quality technique.

View Glossary in List FormatView Glossary in Table Format

 

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A

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C

 

D

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H

I

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M

N

P

Q

 

R

S

T

V

 

W

X

“+” Indicates columns that are hidden due to the width of the table. Click this icon to reveal hidden columns.