Books
| Silverman, Lori, with Annabeth L. Propst | Critical SHIFT: The Future of Quality in Organizational Performance |
| McShane, Steven L.; Von Glinow, Mary Ann | Organizational Behavior: [essentials] |
| Raseil, Ethan M.; Friga, Paul N. | The McKinsey Mind: Understanding and Implementing the Problem-Solving Tools and Management Techniques of the World’s Top Strategic Consulting Firm |
| Dainton, Dr. Marianne; Zelley, Elaine D. | Applying Communication Theory for Professional Life: A Practical Introduction |
| Westcott, Russell T. | Certified Manager of Quality/Organizational Excellence Handbook: Third Edition |
| Brounstein, Marty | Communicating Effectively For Dummies |
| Schmidt, Wallace V.; Conaway, Roger; Easton, Susan S.; Wardrope, William J. | Communicating Globally: Intercultural Communication and International Business |
| Haney, W. V. | Communication and Interpersonal Relations: Text and Cases |
| Pauley, Judith Ann; Pauley, Joseph F. | Communication: The Key to Effective Leadership |
| Postman, Joel | SocialCorp: Social Media Goes Corporate |
| Gillis, Tamara (editor) | The IABC Handbook of Organizational Communication: A Guide to Internal Communication, Public Relations, Marketing and Leadership |
| Covey, Steven R. | The Seven Habits of Highly Effective People |
| Silverman, Lori L. | Wake Me Up When the Data Is Over: How Organizations Use Stories to Drive Results |
| Brassard, Michael; Ritter, Diane | Sailing Through Six Sigma |
Articles
| Kukor, Kreg | A Simple Plan |
| Gesell, Izzy | Am I Talking to Me? The Power of Internal Dialogue to Help or Hinder Our Full-Body Listening |
| Walters, Jamie | Fostering a Culture of Deep Inquiry and Listening |
| Westcott, Russell | Re-examining the Traditional Communication Model |
| Sever, Kay | The Power of Process Orientation |
| Nacchio, Joe | Customer Communications Systems - Interview by Author |
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