Books
Auditing (CQA) Fundamentals I | This Auditing (CQA) Fundamentals course helps you identify the steps needed to prepare, perform, report, and follow up on an audit. You’ll determine methods to analyze and classify nonconformities and verify corrective action of audit findings. |
Business Process Management Orientation Workshop – 2010 Lean and Six Sigma Conference | Anyone engaged as a process owner or process improvement team leader, in any market or industry. |
How to Use ISO 9001 to Reduce the Risk from Sarbanes-Oxley | |
Introduction to Six Sigma – Services Version | Individuals seeking training, as well as companies embarked upon deployment of Six Sigma. |
Lean Six Sigma Black Belt | Develop Lean Six Sigma Black Belt capability with the most thorough online, Lean Six Sigma training available. Data analysis/project management software is included at no additional charge. |
Lean Six Sigma Black Belt for Service | |
Measurement Systems Analysis Executive Overview |
Articles
English, Larry P. | Improving Data Warehouse and Business Information Quality: Methods for Reducing Costs and Increasing Profits |
Grayson, C. Jackson; O’Dell, Carla | If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice |
Gryna, Frank M. | Work Overload: Redesigning Jobs to Minimize Stress and Burnout |
Davenport, Thomas H.; Prusak, Laurence | Working Knowledge: How Organizations Manage What They Know |
Bouwman, Harry; Van den Hooff, Bart; Van de Wijnagaert, Lidwein; Van Dijk, Jan | Information and Communication Technology in Organizations |
Womack, James P.; Jones, Daniel T. | Lean Thinking: Banish Waste and Create Wealth in Your Corporation |
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