SQBOK Resources: Information Management | ASQ Service Quality Divison


Auditing (CQA) Fundamentals I	This Auditing (CQA) Fundamentals course helps you identify the steps needed to prepare, perform, report, and follow up on an audit. You’ll determine methods to analyze and classify nonconformities and verify corrective action of audit findings.
Business Process Management Orientation Workshop – 2010 Lean and Six Sigma Conference	Anyone engaged as a process owner or process improvement team leader, in any market or industry.
How to Use ISO 9001 to Reduce the Risk from Sarbanes-Oxley
Introduction to Six Sigma – Services Version	Individuals seeking training, as well as companies embarked upon deployment of Six Sigma.
Lean Six Sigma Black Belt	Develop Lean Six Sigma Black Belt capability with the most thorough online, Lean Six Sigma training available. Data analysis/project management software is included at no additional charge.
Lean Six Sigma Black Belt for Service
Measurement Systems Analysis Executive Overview


English, Larry P.	Improving Data Warehouse and Business Information Quality: Methods for Reducing Costs and Increasing Profits
Grayson, C. Jackson; O’Dell, Carla	If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice
Gryna, Frank M.	Work Overload: Redesigning Jobs to Minimize Stress and Burnout
Davenport, Thomas H.; Prusak, Laurence	Working Knowledge: How Organizations Manage What They Know
Bouwman, Harry; Van den Hooff, Bart; Van de Wijnagaert, Lidwein; Van Dijk, Jan	Information and Communication Technology in Organizations
Womack, James P.; Jones, Daniel T.	Lean Thinking: Banish Waste and Create Wealth in Your Corporation