Letter from the Chair: Customer-Driven Superior Service Workshop

Letter from the Chair

When the Service Quality Division surveys members, you consistently tell us that you want more training, more opportunities for in-person networking, and more information on how to apply proven quality techniques within a service environment, without having to commit to a multi-day conference.

We listened to what you said, and we’re excited to respond with our upcoming one-day workshop, Customer-Driven Superior Service.  Register today!

Event Description
Service quality is a key component of ensuring positive experiences.  Understanding the need, delivering on the promise, and ensuring continuous engagement builds lasting relationships.  In this one-day workshop, a blend of presentations, group simulation exercises and debrief sessions will provide participants with service knowledge and best practices related to transactional processes like those encountered in industries including retail, hospitality, financial services, and internal support functions.  Key learnings will focus on Voice of the Customer, Use of Data in a Service Environment, Problem Hacking, and Collaboration.

Event Details

  • Date:  Thursday, September 13, 2018, 8:00 a.m. – 5:00 p.m.
  • Location:  Lowe’s Corporate Campus, 1000 Lowe’s Blvd., Mooresville, NC 28117
  • Pricing:  $149 for SQD members; $199 for non-members (ASQ membership not required).  Students are eligible for a $50 discount from the SQD rate.

*Attendees are eligible for 1.0 Recertification Units (RU’s)

For more details and to register, please click here to go to our Eventbrite registration page.