The strength of the Service Quality Division, and ASQ as a whole, is the broad array of expertise and skills that our members bring to the table. One way that we encourage you to share your knowledge is by contributing newsletter articles or webinar sessions.
SQD is looking for articles and webinars that offer insights into how quality tools and concepts are applied within a service environment. Our membership covers a broad array of industries, from financial services and health care to retail to hospitality, but we share a common focus on understanding and improving the customer experience.
The following types of content are particularly appealing to our audience:
- Case studies: Step-by-step descriptions and results of specific projects that you or your organization completed.
- Perspectives pieces: Your own assessment, based on experience or research, of trends and developments in quality.
- Tutorials: How-to discussions or illustrations for quality practitioners at any level of experience.
- Human-interest features: Less technical discussions of your own role, experiences, or insights about working in the quality profession.
If you have a story that you’d like to share, please contact SQD Chair Polly LeBarron () or SQD Publications Coordinator Therese Steiner (). We look forward to hearing from you!