Competitive Advantage Newsletter – February 2017


Thank you for being a member of the ASQ Service Quality Division.
The Winter 2017 issue of Competitive Advantage is now available!

Featured Articles:

  • Back to Basics in Customer Service
    • Elizabeth, M. Keim
  • Build Quality With CMMI: Take your organization to the next level
    • CMMI Institute
  • How Can We Perform Better? Developing A Systems Perspective
    • Dr. Joseph A. DeFeo

Click here to view the Competitive Advantage Issue

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