A key initiative of the Service Quality Division is the development and maintenance of the Service Quality Body of Knowledge (SQBOK). Version 3 is now available in PDF format for our members. To download a copy of it, please click: SQBOK Master V3.
The corresponding Mastery Levels have also been updated and are can be accessed by clicking: SQBOK V3.0 Mastery Levels
Finally, the tools have also been updated: SQBOKV3.0 Tools Recommendations