News

Do You Have a Quality Story to Share?

The strength of the Service Quality Division, and ASQ as a whole, is the broad array of expertise and skills that our members bring to the table.  One way that we encourage you to share your knowledge is by contributing newsletter articles or webinar sessions. SQD is looking for articles and webinars that offer insights […]

Competitive Advantage Newsletter – Winter 2019

The latest version of our Competitive Advantage newsletter (Winter 2019) is now available for your viewing pleasure in the Professional Development section of our website. Highlights include: A Letter From the Chair 2019 A.C. Rosander Scholarship Application Period Now Open Join Service Quality Division at WCQI Ask SQD

SQBOK v3.0

Presentation Summary Please join the Service Quality Division’s Body of Knowledge (BOK) Chair Zubair Anwar for a webinar highlighting our recently updated Service Quality BOK.  In this webinar, Zubair seeks to help organizations and individual professionals understand the BOK’s broad framework (now known as the Service Quality Wheel) and underlying elements, as well as how […]


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    The Service Quality Division provides its members with several opportunities to continuously learn from and network with other Service Quality professionals. Events and projects include our Annual Service Quality Conference, our quarterly Competitive Advantage newsletter, and the member-led development of our Service Quality Body of Knowledge.
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    ASQ Service Quality members have access to the Service Quality Body of Knowledge (SQBoK). Designed to cover the nuances and key attributes of service, relevant quality tools, and how to effectively deliver quality services that satisfy customers, the SQBOK includes items relating to Key service quality concepts, Topics in service quality management.
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    ASQ Service Quality Membership gives users access Awards, Scholarships, Webinars and the SQBoK Glossary of service quality related terms.