Using Business Process Management (BPM) to Predict Performance

Described is a business process management (BPM) system which provides value chain linkage between a unique predictive organizational performance reporting methodology and the organization’s functional processes. The described BPM value chain can be used for daily management and the determination of targeted improvement projects so that the bottom-line benefits.

Companies can immediately benefit from this statistics-based predictive scorecarding methodology through a reduction in organizational firefighting; e.g., where stoplight scorecards often treat common-cause variability as though it were special cause, which is no different from what occurred in Dr. Edwards Deming’s red-bead experiment.

In addition, this Statistical Engineering approach to business management contains a detailed roadmap that describes how to use analytics for determining where improvement efforts should focus and how these efforts should occur so that the enterprise as a whole benefits.

This session will illustrate the application of these Statistical Engineering methods to a hospital showing how not only mean operational/financial responses can be improved and demonstrated, but how a reduction in the metric’s variability can occur as well

Presenter: Forrest Breyfogle

  • Forrest Breyfogle has authored or co-authored 13 books. His five-book set, Integrated Enterprise Excellence provides radical management advancements in the utilization and integration of scorecards, strategic planning, and process improvement.
  • Mr. Breyfogle was named Quality Professional of the Year for 2011 by Quality Magazine and in 2012 was awarded alumni of the year by Missouri University of Science and Technology. He also received the prestigious Crosby Medal from the American Society for Quality (ASQ) in 2004 for an earlier book, Implementing Six Sigma and was presented the Leadership Award at the 2013 Lean & Six Sigma World Conference.
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