Lean Six Sigma has been around for a lot of years now – over twenty in fact. Total Quality Management or TQM has been around even longer. So you may have thought that everything was fixed by now. Not quite. In spite of the ever-growing army of Green Belt and Black Belts who are busy digesting process improvement (DMAIC) projects, the rate of new process problem creation appears to exceed the rate of process problem resolution. The rework factory is running flat out on three shifts and we aren’t catching up! The only way we’ll ever make real progress on process quality is to upgrade our design practices so processes behave properly right from the start. Process design is a critical skill for every organization – but it’s too often left to chance. Every day, folks are busy designing new processes with not much more to work with than good intentions. Not surprisingly, the solution is to design the process that is used to design processes. This presentation will present a process design process based on simple tools and common sense methods.
Presenter: Bill Hathaway