SQBOK Resources: Strategic Development and Deployment

Training

Baldrige-Based Approach to Organizational Learning and Development
Defining & Achieving the ROI of Quality in ServiceAchieve strategic goals and results through best practices. In this course, you’ll use a system to define quality initiatives based on the five key areas that senior leaders care about the most. Leverage these five areas to demonstrate the clear value of quality systems to organizational leaders.
Developing High Performance Supplier and Partner RelationshipsTo achieve success in a service industry, it is important to form and manage strategic partnerships. With a focus on service organizations, this virtual (online, instructor-led) course shows you how to build these crucial relationships. It includes examples, exercises, and case studies.
Excellence in 8 Dimensions-Aligning Strategy, Measures and Service with Customer PrioritiesExecutives and change leaders wanting to achieve business growth, strategic outcomes, and innovation.
Service Quality Measurement: MeasuringAnyone involved in service quality, customer service, sales, or marketing.
Service Quality Measurement: PlanningAnyone involved in service quality, customer service, sales, or marketing.

 

Books

Baldrige-Based Approach to Organizational Learning and Development
Defining & Achieving the ROI of Quality in ServiceAchieve strategic goals and results through best practices. In this course, you’ll use a system to define quality initiatives based on the five key areas that senior leaders care about the most. Leverage these five areas to demonstrate the clear value of quality systems to organizational leaders.
Developing High Performance Supplier and Partner RelationshipsTo achieve success in a service industry, it is important to form and manage strategic partnerships. With a focus on service organizations, this virtual (online, instructor-led) course shows you how to build these crucial relationships. It includes examples, exercises, and case studies.
Excellence in 8 Dimensions-Aligning Strategy, Measures and Service with Customer PrioritiesExecutives and change leaders wanting to achieve business growth, strategic outcomes, and innovation.
Service Quality Measurement: MeasuringAnyone involved in service quality, customer service, sales, or marketing.
Service Quality Measurement: PlanningAnyone involved in service quality, customer service, sales, or marketing.

 

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