SQBOK Resources: Process Management

Training

Books

Westcott, Russell T. The Certified Manager of Quality/Organizational Excellence Handbook: Third Edition
Cochran, Craig Becoming a Customer-Focused Organization
Andersen, Bjørn Business Process Improvement Toolbox, Second Edition
Chang, James F. Business Process Management Systems: Strategy and Implementation
Jeston, John; Nelis, Johan Business Process Management: Practical Guidelines to Successful Implementations, Second Edition
Ould, Martyn A. Business Process Management: A Rigorous Approach
Smith, Howard; Fingar, Peter Business Process Management: The Third Wave
Cumberlidge, Matt Business Process Management with JBoss jBPM
Kubiak, T. M.; Benbow, Donald W. The Certified Six Sigma Black Book Handbook, Second Edition
West, John E. (Jack); Cianfrani, Charles A. Cracking the Case of ISO 9001:2008 for Service, Second Edition
Ahoy, Christopher K. Customer-Driven Operations Management
Cobb, Charles G. From Quality to Business Excellence: A Systems Approach to Management
Fisher, Roger; Sharp, Alan Getting It Done
ASQ Statistics Division Improving Performance Through Statistical Thinking
Slater, Roger Integrated Process Management, Complete Set of Six Integrated Process Management Workbooks
SqEME Foundation Process Management based on SqEME: SqEME 2008 Edition
Harrington, H. James Process Management Excellence: The Art of Excelling in Process Management
Madison, Dan Process Mapping, Process Improvement, and Process Management
Roberts, Lon Process Reengineering: The Key to Achieving Breakthrough Success (e-Book)
Russell, J.P. The ASQ Auditing Handbook, Third Edition
Cochran, Craig The Continual Improvement Process
Dettmer, H. William The Logical Thinking Process: A Systems Approach to Complex Problem Solving
Orion Development Group The Process Management Memory Jogger: Building Cross-functional Excellence
Gardner, Robert A. The Process-Focused Organization: A Transition Strategy for Success

 

Articles

Standards

International Organization for Standardization (ISO) ISO 9001:2008 Quality management systems – Requirements

 

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