SQBOK Resources: Process Management

Training

Books

Westcott, Russell T.The Certified Manager of Quality/Organizational Excellence Handbook: Third Edition
Cochran, CraigBecoming a Customer-Focused Organization
Andersen, BjørnBusiness Process Improvement Toolbox, Second Edition
Chang, James F.Business Process Management Systems: Strategy and Implementation
Jeston, John; Nelis, JohanBusiness Process Management: Practical Guidelines to Successful Implementations, Second Edition
Ould, Martyn A.Business Process Management: A Rigorous Approach
Smith, Howard; Fingar, PeterBusiness Process Management: The Third Wave
Cumberlidge, MattBusiness Process Management with JBoss jBPM
Kubiak, T. M.; Benbow, Donald W.The Certified Six Sigma Black Book Handbook, Second Edition
West, John E. (Jack); Cianfrani, Charles A.Cracking the Case of ISO 9001:2008 for Service, Second Edition
Ahoy, Christopher K.Customer-Driven Operations Management
Cobb, Charles G.From Quality to Business Excellence: A Systems Approach to Management
Fisher, Roger; Sharp, AlanGetting It Done
ASQ Statistics DivisionImproving Performance Through Statistical Thinking
Slater, RogerIntegrated Process Management, Complete Set of Six Integrated Process Management Workbooks
SqEME FoundationProcess Management based on SqEME: SqEME 2008 Edition
Harrington, H. JamesProcess Management Excellence: The Art of Excelling in Process Management
Madison, DanProcess Mapping, Process Improvement, and Process Management
Roberts, LonProcess Reengineering: The Key to Achieving Breakthrough Success (e-Book)
Russell, J.P.The ASQ Auditing Handbook, Third Edition
Cochran, CraigThe Continual Improvement Process
Dettmer, H. WilliamThe Logical Thinking Process: A Systems Approach to Complex Problem Solving
Orion Development GroupThe Process Management Memory Jogger: Building Cross-functional Excellence
Gardner, Robert A.The Process-Focused Organization: A Transition Strategy for Success

 

Articles

Standards

International Organization for Standardization (ISO)ISO 9001:2008 Quality management systems – Requirements

 

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