We Want to Hear From You!

As Service Quality professionals, listening to the voice of the customer is in our DNA.

In recent years, member feedback has led to the Service Quality Division creating a new website, trying new approaches to delivering education, and thoroughly revising and updating our Service Quality Body of Knowledge.  Today we are asking for your help to continue to understand what matters most to our members in 2018.  Your division leadership team wants to hear from you – either through a phone interview or this quick survey:  https://asq.co1.qualtrics.com/jfe/form/SV_3jTHDG7gcYuirid.  If you’re interested in having a conversation, please send me a quick e-mail at plebarron@divisions.asq.org and we’ll schedule a time to talk. 

As many of you are aware, 2018 is a year of transformation for ASQ, and SQD’s leadership team is working to be a positive influence in that transformation and to position our division for success in the coming new environment.  While there are still many unknowns on the larger scale, our initiatives within the division are focused on delivering more content to you and include:

  • Publishing an enhanced version of the Service Quality Body of Knowledge, which will be available on our website;
  • Continuing to enhance our online presence with content such as a forum to receive expert responses to service quality-related topics;
  • Delivering content-rich webinars and training sessions.

I’m honored to have the opportunity to serve as SQD Chair for the next 2 years, and I look forward to engaging with as many of you as possible.  SQD is fortunate to have always had a team of dedicated and skilled leaders setting our direction, and I’d like to thank Leia Patzernuk for her work as Chair over the past 2 years.  She set the bar high, and I feel lucky that she will continue to provide guidance as both immediate past chair and internet chair.  Chair-elect Rob Houle has already served the division in every elected role, but likes us so much that he’s back for another round, and we will look to him to help drive our business plan.   

The entire leadership team looks forward to seeing many of you at WCQI in Seattle, and we hope any of you who are there will come talk to us at our booth and also join in the business meeting/annual luncheon.  (Registered WCQI attendees will see more details shortly.) 


Polly LeBarron
Service Quality Division Chair, 2018-2019