ASQ’s Service Quality Division launched an initiative in 2015 to enhance and enrich its Service Quality Body of Knowledge to reflect the current state of industry. A diverse team of notable service quality professionals and thought leaders from around the world joined this initiative led by Zubair Anwar, a renowned global quality professional and SQBOK Chair.
We are excited to announce that SQBOK V3.0® has now been published on our website, asqservicequality.org, and is available under the SQBOK tab for download. Our team of subject matter experts collectively spent thousands of hours reviewing the previous content, creating new content, and working to reach a consensus on this project. The enhanced SQBOK supports the contemporary requirements of service quality professionals and emerging service organizations globally.
The Service Quality Division is indebted to all of the global volunteers who shared their specialized knowledge and made priceless contributions to this effort. The leadership team would like to offer sincere thanks for all of your support and congratulations on this achievement.
ASQ Service Quality Division