Customer-Driven Superior Service
ASQ Service Quality Division Workshop
There is still time to register for the Service Quality Division’s upcoming one-day workshop, Customer-Driven Superior Service, to be held Thursday, October 18th, 2018, in the Charlotte, NC, metro area!
Service quality is a key component of ensuring positive experiences. Understanding the need, delivering on the promise, and ensuring continuous engagement builds lasting relationships. In this one-day workshop, a blend of presentations, group simulation exercises and debrief sessions will provide participants with service knowledge and best practices related to transactional processes like those encountered in industries including retail, hospitality, financial services, and internal support functions. Key learnings will focus on Voice of the Customer, Use of Data in a Service Environment, Problem Hacking, and Collaboration.
Date: October 18, 2018, 8:00 a.m. – 5:00 p.m.
Location: Lowe’s Corporate Campus, 1000 Lowe’s Blvd., Mooresville, NC 28117
Pricing: $149 for SQD members; $199 for non-members (ASQ membership not required). Students are eligible for a $50 discount from the SQD rate.
*Attendees are eligible for 1.0 Recertification Units (RU’s)
For more details and to register, please click here to go to our updated Eventbrite registration page.
*Please note, this is a reschedule of the event from September 13th, which was cancelled due to Hurricane Florence.