IMPORTANT UPDATE: Customer-Driven Superior Service Workshop Postponed

Customer-Driven Superior Service
ASQ Service Quality Division Workshop

Unfortunately, due to Hurricane Florence, the Service Quality Division has made the difficult decision to reschedule the one-day workshop, Customer-Driven Superior Service (originally scheduled for Thursday, September 13, in the Charlotte, NC, metro area).  The safety of our attendees is our number one priority, and we felt the risk was too great to proceed.

We are targeting to reschedule this event for mid-October, and will provide further details once they are available.  Should you have any questions, please do not hesitate to contact Polly LeBarron at chair@asqservicequality.org.


Service quality is a key component of ensuring positive experiences.  Understanding the need, delivering on the promise, and ensuring continuous engagement builds lasting relationships.  In this one-day workshop, a blend of presentations, group simulation exercises and debrief sessions will provide participants with service knowledge and best practices related to transactional processes like those encountered in industries including retail, hospitality, financial services, and internal support functions.  Key learnings will focus on Voice of the Customer, Use of Data in a Service Environment, Problem Hacking, and Collaboration.

Event Details
Date:  TO BE RESCHEDULED
Location:  Lowe’s Corporate Campus, 1000 Lowe’s Blvd., Mooresville, NC 28117
Pricing:  $149 for SQD members; $199 for non-members (ASQ membership not required).  Students are eligible for a $50 discount from the SQD rate.

*Attendees are eligible for 1.0 Recertification Units (RU’s)

For more details and to register, please click here to go to our Eventbrite registration page.