Customer-Driven Superior Service
ASQ Service Quality Division Workshop
The Service Quality Division is pleased to announce that registration is now open for our upcoming one-day workshop, Customer-Driven Superior Service, to be held Thursday, September 13, in the Charlotte, NC, metro area. We look forward to seeing you there!
Service quality is a key component of ensuring positive experiences. Understanding the need, delivering on the promise, and ensuring continuous engagement builds lasting relationships. In this one-day workshop, a blend of presentations, group simulation exercises and debrief sessions will provide participants with service knowledge and best practices related to transactional processes like those encountered in industries including retail, hospitality, financial services, and internal support functions. Key learnings will focus on Voice of the Customer, Use of Data in a Service Environment, Problem Hacking, and Collaboration.
Date: Thursday, September 13, 2018, 8:00 a.m. – 5:00 p.m.
Location: Lowe’s Corporate Campus, 1000 Lowe’s Blvd., Mooresville, NC 28117
Pricing: $149 for SQD members; $199 for non-members (ASQ membership not required). Students are eligible for a $50 discount from the SQD rate.
*Attendees are eligible for 1.0 Recertification Units (RU’s)
For more details and to register, please click here to go to our Eventbrite registration page.