Downloadable SQBOK

A key initiative of the Service Quality Division is the development and maintenance of the Service Quality Body of Knowledge (SQBOK).  Version 3 is now available in PDF format for our members.  To download a copy of it, please click: SQBOK Master V3.

The corresponding Mastery Levels have also been updated and are can be accessed by clicking: SQBOK V3.0 Mastery Levels

Finally, the tools have also been updated: SQBOKV3.0 Tools Recommendations