Back to Basics: Delivering First-Time Resolution
We are pleased to announce that the Service Quality Division has received the Silver award recognition for 2016. This level was achieved by meeting the good standing requirements as well as meeting or exceeding the Member Leader Engagement, Member Value and an increase in growth % metrics.
Thank you for being a member of the ASQ Service Quality Division. The Winter 2017 issue of Competitive Advantage is now available! Featured Articles: Back to Basics in Customer Service Elizabeth, M. Keim Build Quality With CMMI: Take your organization to the next level CMMI Institute How Can We Perform Better? Developing A Systems Perspective Dr. Joseph […]
Thank you for being a member of the ASQ Service Quality Division. The New Issue of the Competitive Advantage Newsletter is Now Available! The Summer 2016 issue of Competitive Advantage is now available! Don’t miss the articles “Common Customer Experience Pitfalls” by Friedemann Lutz and “Enough Six Sigma to be Dangerous” by Eddie Perez-Ruberte […]
Representative government is a foundation for freedom. If you want things to go your way, you have to cast your vote! Service Quality Division is asking for your input into programming for 2017. Whatever ideas you have for events and services and formats and any thoughts you’ve had about how you’d like to have information […]
It’s hard to believe, but the Service Quality Division is celebrating their silver anniversary in 2016. The Division was formed in 1991, and since this time has been focused on delivering a variety of benefits to our members, including our Service Quality Body of Knowledge (SQBOK), scholarships, and annual conferences. Trying a slightly different approach […]
Service quality can be difficult to define and measure because of the many factors it includes. In general, service quality is about: Engaging customers Listening to and understanding customer needs Establishing valid and reliable service performance measures Measuring customer satisfaction outcomes Having a better understanding of service quality standards can help improve your economic competitiveness, customer satisfaction, […]
The Service Quality Division is pleased to present our new website! In order to provide our Members with valuable service quality oriented information, we realized it had to be timely and easily accessible. We are in the process of having our old site redirected here, but would encourage you to bookmark this new site for […]