The Nominating Committee would like to announce the new officers for 2018-2019 as below. These officers will begin their respective positions on January 1, 2018 and hold the position for two years. We would like to thank the current officers for their service and welcome the incoming officers in their new roles in January. Polly […]
New Webinar Available: Customer Satisfaction is Quality Imperative: Technical and Service measures for Quality
We have a new webinar available. Check it out here.
Our current membership would have received an email advising them about our current SQD Officer candidates and information for others interested in applying. We are including the content of this email below for those who may have missed or misplaced it. Slate of Candidates and Self Nomination for SQD Officer Positions 2018-2019 On behalf of […]
We are pleased to announce that the Service Quality Division has received the Silver award recognition for 2016. This level was achieved by meeting the good standing requirements as well as meeting or exceeding the Member Leader Engagement, Member Value and an increase in growth % metrics.
Thank you for being a member of the ASQ Service Quality Division. The Winter 2017 issue of Competitive Advantage is now available! Featured Articles: Back to Basics in Customer Service Elizabeth, M. Keim Build Quality With CMMI: Take your organization to the next level CMMI Institute How Can We Perform Better? Developing A Systems Perspective Dr. Joseph […]
Thank you for being a member of the ASQ Service Quality Division. The New Issue of the Competitive Advantage Newsletter is Now Available! The Summer 2016 issue of Competitive Advantage is now available! Don’t miss the articles “Common Customer Experience Pitfalls” by Friedemann Lutz and “Enough Six Sigma to be Dangerous” by Eddie Perez-Ruberte […]
Representative government is a foundation for freedom. If you want things to go your way, you have to cast your vote! Service Quality Division is asking for your input into programming for 2017. Whatever ideas you have for events and services and formats and any thoughts you’ve had about how you’d like to have information […]
It’s hard to believe, but the Service Quality Division is celebrating their silver anniversary in 2016. The Division was formed in 1991, and since this time has been focused on delivering a variety of benefits to our members, including our Service Quality Body of Knowledge (SQBOK), scholarships, and annual conferences. Trying a slightly different approach […]
Service quality can be difficult to define and measure because of the many factors it includes. In general, service quality is about: Engaging customers Listening to and understanding customer needs Establishing valid and reliable service performance measures Measuring customer satisfaction outcomes Having a better understanding of service quality standards can help improve your economic competitiveness, customer satisfaction, […]