• The Service Quality Division provides its members with several opportunities to continuously learn from and network with other Service Quality professionals. Events and projects include our Annual Service Quality Conference, our quarterly Competitive Advantage newsletter, and the member-led development of our Service Quality Body of Knowledge.
  • ASQ Service Quality members have access to the Service Quality Body of Knowledge (SQBoK). Designed to cover the nuances and key attributes of service, relevant quality tools, and how to effectively deliver quality services that satisfy customers, the SQBOK includes items relating to Key service quality concepts, Topics in service quality management.
  • ASQ Service Quality Membership gives users access Awards, Scholarships, Webinars and the SQBoK Glossary of service quality related terms.

News