Back to Basics: Delivering First-Time Resolution
We are pleased to announce that the Service Quality Division has received the Silver award recognition for 2016. This level was achieved by meeting the good standing requirements as well as meeting or exceeding the Member Leader Engagement, Member Value and an increase in growth % metrics.
Thank you for being a member of the ASQ Service Quality Division. The Winter 2017 issue of Competitive Advantage is now available! Featured Articles: Back to Basics in Customer Service Elizabeth, M. Keim Build Quality With CMMI: Take your organization to the next level CMMI Institute How Can We Perform Better? Developing A Systems Perspective Dr. Joseph […]