The 2018 fall edition of the Competitive Advantage Newsletter is now available.
ASQ’s Service Quality Division launched an initiative in 2015 to enhance and enrich its Service Quality Body of Knowledge to reflect the current state of industry. A diverse team of notable service quality professionals and thought leaders from around the world joined this initiative led by Zubair Anwar, a renowned global quality professional and SQBOK […]
The Service Quality Division’s much-anticipated workshop, Customer-Driven Superior Service, was energetic, engaging, and thought-provoking for both attendees and facilitators. Working with a business case that had both manufacturing and customer service elements, small teams of participants were challenged to first identify the critical problem to be solved and then to develop both short- and long-term […]